Shipping policy

Last Updated: 17th May, 2026

Thank you for shopping with THE SUB/STANCE. We aim to provide a smooth and reliable shipping experience for all our customers. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 7-8 after payment confirmation.

Orders are processed during business days only, excluding:

  • Sundays
  • Public holidays
  • National holidays

Please note:

  • Orders placed after business hours may be processed on the next working day.
  • During sales, holidays, or high-demand periods, processing times may be slightly delayed.

2. Shipping Methods

We work with trusted courier and logistics partners to deliver your orders safely and efficiently.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if applicable)
  • Local Delivery (if applicable)

Shipping availability may vary depending on your location.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

Domestic Shipping (India)

  • Standard Delivery: 7-8 DAYS

Delivery timelines are estimates only and may vary due to:

  • Location accessibility
  • Courier delays
  • Weather conditions
  • Customs clearance
  • Public holidays or unforeseen circumstances

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Shipping method selected
  • Order weight or value

Shipping Rates

  • Standard Shipping: INR 99

Additional duties, taxes, or customs fees for international orders may be the responsibility of the customer.

5. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking number and courier details

Tracking updates may take up to 12-18 hrs to become active after dispatch.

If you do not receive tracking details within the expected timeframe, please contact us at thesubstance.in@gmail.com.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control.

We are not responsible for delays caused by:

  • Courier service disruptions
  • Incorrect shipping information provided by the customer
  • Customs processing delays
  • Natural disasters or force majeure events

If your package is:

  • Lost
  • Marked delivered but not received
  • Damaged during transit

please contact us within 7 DAYS of the delivery date so we can assist you.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Orders may be returned or canceled

We are not liable for failed deliveries resulting from incorrect customer information.

8. International Shipping (If Applicable)

We may offer international shipping to selected countries.

Please note:

  • Delivery timelines may vary by destination
  • Customs duties, import taxes, or local charges are not included unless specified
  • Customers are responsible for complying with local import laws and regulations

We are not responsible for delays caused by customs authorities.

9. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal to accept delivery

the customer may be responsible for reshipping fees.

Refunds for returned packages may exclude shipping charges.

10. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

THE SUB/STANCE
Email: thesubstance.im@gmail.com
Phone: +91-7738284156