Terms of service

Last Updated: 17th May, 2026

Welcome to THE SUB/STANCE (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility and Account Terms

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • The information you provide is accurate and complete.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Products and Services

We strive to display all products, descriptions, images, and pricing accurately. However:

  • Product colors may vary depending on your device display.
  • Minor variations in design, color, or appearance may occur.
  • Product availability is subject to change without notice.

We reserve the right to discontinue or modify products at any time.

3. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

  • You are authorized to use the selected payment method.
  • All payment information provided is accurate.
  • Applicable taxes, shipping charges, or additional fees may apply.

We reserve the right to:

  • Change pricing without prior notice
  • Correct pricing errors
  • Cancel orders affected by incorrect pricing

Payments are processed securely through trusted third-party payment gateways.

4. Order Acceptance and Cancellation

Once you place an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to:

  • Refuse or cancel orders at our discretion
  • Limit quantities purchased
  • Cancel orders suspected of fraud or unauthorized activity
  • Request additional verification before processing an order

If an order is canceled after payment, the refund will be processed to the original payment method.

5. Shipping and Delivery

We aim to process and dispatch orders within [BUSINESS DAYS] business days.

Delivery timelines may vary depending on:

  • Shipping location
  • Courier partner availability
  • Weather or unforeseen circumstances

Important notes:

  • Delivery dates are estimates only.
  • Delays caused by logistics providers are beyond our direct control.
  • Customers are responsible for providing accurate shipping information.

We are not liable for losses resulting from incorrect shipping details provided by the customer.

6. Returns and Refunds

Our return and refund policy is available separately on the website.

General conditions may include:

  • Return requests must be made within 7 days of delivery.
  • Products must be unused, unwashed, and in original packaging.
  • Certain items may not be eligible for return due to hygiene or promotional reasons.

Refunds, once approved, may take 4-5] business days to reflect in the original payment method.

We reserve the right to reject returns that do not meet our policy requirements.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Website design
  • Text and content

is the property of THE SUB/STANCE and protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without written permission.

8. Prohibited Uses

You agree not to use the website for any unlawful or prohibited activities, including but not limited to:

  • Violating applicable laws or regulations
  • Fraudulent transactions
  • Distributing malware or harmful code
  • Attempting unauthorized access to systems or data
  • Harassing, abusing, or harming others
  • Using automated tools to scrape or interfere with the website

Violation of these Terms may result in account suspension, legal action, or both.

9. Limitation of Liability

To the maximum extent permitted by law, THE SUB/STANCE shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Delayed or failed deliveries
  • Technical interruptions or website downtime
  • Unauthorized access to customer accounts

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

10. Third-Party Services

Our website may contain links to or integrations with third-party services such as:

  • Payment gateways
  • Logistics providers
  • Social media platforms
  • Analytics tools

We are not responsible for the practices, policies, or content of third-party services.

11. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or the use of the website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

13. Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice.

Updated Terms will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions regarding these Terms, please contact us at:

THE SUB/STANCE
Email: thesubstance.in@gmail.com
Phone: +91-7738284156